FAQs

WHY SHOP WITH US?

We are the official online store of the Hockey Hall of Fame. The online shop allows you to bring a piece of the Hockey Hall of Fame to your home, right from home. We offer a wide range of memorabilia, collectibles, gifts, and merchandise, representing past and current teams & players. We ourselves are passionate sports fans and we try to channel that through our service. Our products are manufactured or assembled in North America. Our customer service team is available to answer any questions or concerns you may have. 

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

During the regular season, we strive to have your order shipped within 48 hours. Orders placed during the holiday season, personalized orders, and high demand products may take longer than usual. Please be sure to refer to product descriptions for special circumstances.

 

WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy

 

WHERE DO YOU SHIP?

We ship worldwide!

 

WHAT PAYMENT OPTIONS CAN I USE?

Payment options include: Visa, Mastercard, Amex, Google Pay, Apple Pay, Shopify Pay, and Paypal.

 

HOW CAN I CHECK MY ORDER STATUS?

You can review order status by going into 'My account'.

 

MY ORDER STATUS SAYS DELIVERED BUT I NEVER RECEIVED IT; WHAT DO I DO NEXT?

If you have any issues receiving your package, please contact our customer service team at hhofcustomerservice@mustangproduct.com.

 

HOW CAN I CONTACT CUSTOMER SERVICE?

Send us an email at hhofcustomerservice@mustangproduct.com. Our customer service team is here to assist you with any requests or questions regarding your order.